eBooks from SURGE Spring

Our semi-annual virtual conference, SURGE, is designed to harness collective knowledge and to drive innovation through virtual collaboration. In the same spirit, the knowledge-sharing doesn’t stop with the end of the event. Out of each session, we compile eBooks from speaker insights, guest contributions, key themes emerging from the live chat, and pertinent resources for implementing or extending the lessons learned.  

These eBooks are a testament to the value of collective knowledge. Thank you to our speakers and attendees, whose ideas make up the entirety of their contents.

You can download any and all of these eBooks, for free, and dive into the discussions. The only thing you’ll need to do is provide your name and email for each download, since it will be sent directly to your inbox.

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Co-Creation: Building Shared Purpose and Value with Members

During the Co-Creation: Building Shared Purpose and Value with Members session, the speakers explored topics such as:

  • How to prepare for a co-creative process
  • The role of empathy in co-creation
  • Lessons learned from local government
  • Sunsetting activities with ease
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A Practical Discussion on Driving Rapid Technological Change

During the A Practical Discussion on Driving Rapid Technological Change session, the speakers explored topics such as:

  • Why passion is necessary for driving change
  • IT decision-making across departments
  • Practical applications of AI
  • Becoming multilingual as an organization
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Five-Star Professional Development Results on a One Star Budget

During the Five-Star Professional Development Results on a One Star Budget session, the speakers explored topics such as:

  • Common professional development myths, busted
  • Unexpected ways to learn every day
  • How to embed learning into your culture
  • Evolve education with technology
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Exploring New Markets: How Research, Analytics and Risk Assessment Can Help

During the Exploring New Markets: How Research, Analytics and Risk Assessment Can Help session, the speakers explored topics such as:

  • Political black swans and international markets
  • Data acquisition and analysis
  • Bias-free questions in surveys
  • How to challenge competition
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Strategic Digital Transformation

During the Strategic Digital Transformation session, the speakers explored topics such as:

  • Relevant and innovative digital strategies
  • How to get buy-in from all levels
  • Why we should focus on cause before effect
  • Transformations that serve the wider community
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Getting Clear About Culture Change

During the Getting Clear About Culture Change session, the speakers explored topics such as:

  • Laying the foundation for culture change
  • Changing culture from the team level
  • Worst case scenario culture
  • Better brainstorming