Articles

Aug
26

Using Personalization to Stop Choice Overload

The question of how to get the best out of a database has been plaguing associations for years. We see some organizations treating their data like precious storage, while others see it more as a playground.  I think your database is like your garage. You wouldn’t want everything just thrown in there haphazardly that it […]

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Aug
22

Don’t Make Paying You an Inconvenience

After all the work you put in to deliver value to your members, it should never be inconvenient to make membership payment. You need to have options, think about what might make the process easier, and sometimes have something automatic available. I used to be with the Bed and Breakfast Association of Virginia and we […]

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Aug
20

The Case for Human Connection in a Techie World

In today’s digital era, the world is changing to favor convenience. Technology and automation give us bots to answer our questions 24/7, personalized messaging, and curated recommendations for what products to buy or shows to watch based on our past interactions. This personalization makes life easier, but keeping the human connection is also important.  One […]

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Aug
19

Local Perspective: Brussels

No matter where you are in the world, associations are encountering similar challenges, and finding similar opportunities. Globalization presents us with opportunities to collaborate and flourish, but also has its own set of bottlenecks that aren’t necessarily seen locally. Differences can range from barely noticeable to rather remarkable from one geographical region to another, or […]

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Aug
15

DATA: OF THE PEOPLE, BY THE PEOPLE, FOR THE PEOPLE

Much of the general conversation around data is about how it can be used to shape or shift the subject’s behavior. I would argue that we should be expending as much, if not more, effort in interpreting the data and using it to shift and shape our behavior to better meet the needs of our members and customers. We’re […]

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Aug
13

THE THREE AREAS ENHANCED BY PARTNERSHIPS

Though the world may be big, even across oceans, the association community is small and powerful. Across the globe, associations tackle similar challenges and opportunities: how to grow membership, how to provide dynamic learning and meetings, what is good governance and how do we advocate on behalf of the industries we serve, to name a few. […]

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Aug
12

PERSONALIZATION DRIVES LEARNING EFFICIENCY AND EFFECTIVENESS

The personalization of learning for individual professionals will be one of our best weapons in the war against the growing knowledge gaps that plague today’s workforce. As the pace of change in the workforce accelerates, workforce readiness requires ongoing lifelong learning. Today’s employers are battling a skills gap as the pace of learning has lagged the pace of […]

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Aug
08

WHY ASSOCIATIONS NEED TO ACTIVELY MANAGE GROWTH

A typical association will run conferences, develop publications and educational courses, provide online resources such as communities, and often be involved in government relations and standards work. These organizations face an extreme version of the challenge their for-profit counterparts face: in a commercial business, such diverse activity would often require many times the people associations have […]

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Aug
06

PERSONALIZATION: CREEPY OR CONVENIENT?

Have you ever Googled “How to download your Facebook data” or “How to download your Google data”? Well, I have for some of my Google data. They’ll tell you where you were on what day, doing what. You’ll find every single photo. I was appalled. But then I thought about how I can go on Chrome, […]

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Aug
05

JOB CANDIDATES ARE STILL STRUGGLING TO COMMUNICATE

We often stress the importance of soft skills in the job market, and this is particularly true when it comes to a lack of communication skills affecting the employability of job candidates. As the Director of CompTIA AITP, an association for IT professionals, we talk a lot about not only the skills gap but a […]

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