Featured Interviews. Jeff Hurt How can you steer your board to be more strategic? Ari Weinzweig How do you cultivate a culture of superior customer service? Paul Akers How do you become a lean thinker with the goal of making you daily processes more efficient? Jamie Notter Jamie hosts the discussion with an all Millennial panel. How might we attract their generation? Nir Eyal How do you make it the habit of your members to interact with your association every single day? Robbie Kellman Baxter What does the private sector’s increased adoption of the membership model mean for us? Peter Diamandis What are the technological forces that will entirely disrupt our industries? John Spence What are the 6 principles of business success and how can you implement them?